Vendor training enhances end-customer experience through
improved vendor customer interaction and service.

TransSynergy designs customer interaction training materials and conducts training sessions for Energy Efficiency service providers.

Need:

• Create final training materials based on use and feedback from vendors, Energy Efficiency service providers
• Plan training logistics for training sessions for about 500 people
• Incorporate feedback from vendors to improve training materials for ongoing program

Deliverable: 

• Conduct training sessions in Dallas
• Evaluate feedback from participants to report summary findings
• Incorporate feedback and review materials used for future training
• Development of handouts such as laminated cards for service provider employees
• Development of training facilitators guide

Results:

Improved customer interaction and customer service perception of Energy Efficiency vendors who are independent 3rd party providers but “represent Oncor.”

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