Client Case Studies

A Plan

A Project

A Team


Vendor training enhances end-customer experience through
improved vendor customer interaction and service.


TransSynergy designs customer interaction training materials and conducts training sessions for Energy Efficiency service providers.




  • Create final training materials based on use and feedback from vendors, Energy Efficiency service providers
  • Plan training logistics for training sessions for about 500 people
  • Incorporate feedback from vendors to improve training materials for ongoing program



  • Conduct training sessions in Dallas
  • Evaluate feedback from participants to report summary findings
  • Incorporate feedback and review materials used for future training
  • Development of handouts such as laminated cards for service provider employees
  • Development of training facilitators guide



Improved customer interaction and customer service perception of Energy Efficiency vendors who are independent 3rd party providers but “represent Oncor.”


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The TransSynergy Group