Client Case Studies
See examples of the work we do to help our clients grow!
Consistent Marketing Leadership and Support for Foremost Family Health Centers. TransSynergy supplements internal team to create, enhance and execute marketing programs that support critical growth goals. Read more
A Winning Collateral Piece for Personalized Payroll! TransSynergy creates a promotional handout that Personalized Payroll leverages during the WBENC National Conference and Business Fair 2016. Read more
In-Language Usability Testing Collects Relevant Feedback and Uncovers Issues that Need to be Addressed before New IVR Recording is Rolled Out! TransSynergy conducts in-language usability testing and uncovers confusion in structural and terminology choices that would not be evident in English discussions. Read more
Customer feedback used to prioritize and plan for future marketing projects, including changes to company websites, social media activity and printed collateral. TransSynergy conducts customer focus groups to acquire feedback needed for websites (including oncor.com, askoncor.com and takealoadofftexas.com) and other social media and marketing initiatives. Read more
Vendor training enhances end-customer experience through improved vendor customer interaction and service. TransSynergy designs customer interaction training materials and conducts training sessions for Energy Efficiency service providers. Read more
TransSynergy works with Verizon, particularly with call center reps and technicians, to conduct various focus groups, gather input and develop several programs based on the results.
- Implement five pilot programs in 45 days
- Nunca Estas Lejos – Spanish language pre-paid calling card rollout
- Improved Customer Satisfaction from Low CCI Scores
- Bring ’em Back – Developed ‘Win-back’ campaign Read more
Creating a Plan to Achieve Success! No matter the size of the company, a strategic marketing plan will impact results and internal operations. It provides prioritization and benchmarks for measuring success. Read more